Effective Date: 25/08/2024

Refund & Returns Policy – TrustAccMart.com

At TrustAccMart, customer satisfaction is our top priority. We strive to ensure that all accounts and digital services meet the highest standards of quality and reliability. We understand that questions may arise after a purchase, and we’re here to support you. Please review our Refund & Returns Policy below to understand our terms and procedures.

1. Refund Eligibility

We offer refunds on a case-by-case basis under the following circumstances:

  • Account Access Issues: If you experience verified issues accessing your account due to a fault on our end, please contact our support team for assistance and verification of the issue.
  • Non-Functional Services: If a purchased account or digital service does not work as intended or fails to meet the advertised specifications, and troubleshooting steps do not resolve the issue, you may be eligible for a refund.
  • Duplicate Purchase: If you accidentally made duplicate purchases for the same account, please reach out to us immediately to request a refund for the duplicate transaction.

Please Note: Refunds will not be issued in cases where:

  • The account has been modified or tampered with by the customer.
  • Platform-specific terms and guidelines have been violated.
  • The account is used for any prohibited activities post-purchase.

2. Refund Process

If you believe you are eligible for a refund, follow these steps:

  1. Contact Support: Email us at support@trustaccmart.com within 7 days of purchase. Provide details of your purchase, reason for the refund request, and any supporting evidence (screenshots or descriptions of issues encountered).
  2. Review and Verification: Our support team will review your request and verify the account issues based on our eligibility criteria. In some cases, we may request additional information to assist in the review process.
  3. Resolution Notification: Once your request has been reviewed, you’ll receive a notification of the outcome. If approved, the refund will be processed to the original payment method within 5-10 business days.

3. Returns Policy for Digital Products

As our products are digital in nature, we do not accept returns. However, we are committed to resolving any issues you may face with your account or service. If you experience technical difficulties or unexpected issues, please reach out to our support team, and we will work to find a resolution as promptly as possible.

4. Replacement Policy

In cases where account functionality is affected and cannot be restored, we may offer a replacement account instead of a refund. Replacement eligibility includes:

  • Access Errors: Verified login or access errors that cannot be resolved within a reasonable timeframe.
  • Technical Issues: If a technical issue prevents the account from performing as expected and cannot be fixed.

5. Non-Refundable Scenarios

Refunds are not issued under the following conditions:

  • Change of Mind: Refunds are not provided if you change your mind or no longer require the account.
  • Violations of Terms: If the account is used in violation of the platform’s terms of service, resulting in a ban or restriction, TrustAccMart will not issue a refund.
  • Unauthorized Third-Party Use: If the account is accessed or altered by unauthorized third parties after purchase, refunds cannot be issued.

6. Contact Us for Refund & Returns Inquiries

If you have any questions regarding our Refund & Returns Policy or would like further assistance with your purchase, please feel free to contact us:

Our goal is to ensure you have a smooth experience with TrustAccMart. We are here to address your concerns and provide the necessary support.

Thank you for trusting TrustAccMart. We are committed to transparency, customer satisfaction, and quality service. Please let us know how we can assist you with any concerns related to your purchase.